Easy-to-follow, step-by-step instructions to help you get started and make the most of your Dinevate system.
Unbox your kit, set up your tablet, and take your first order.
Everything you need to know after receiving your Dinevate onboarding kit. From unboxing to accepting your first order — one step at a time.
Connect an Epson TM-m30 or TM-m10 Bluetooth receipt printer to your Dinevate tablet — load paper, pair over Bluetooth, add it in the Order Manager app, and print test tickets.
Your menu, your prices, and how customers place orders.
Learn how to create and manage your restaurant's online menu — add items, set prices, organize sections, add modifiers like sizes and toppings, and keep everything up to date.
Configure every aspect of your online ordering — pickup, delivery, tips, service fees, discounts, loyalty programs, order scheduling, and more.
Staff logins, refunds, and handling chargebacks.
Give each of your staff their own tablet login, and control who can refund, discount, void, or see reports — without handing anyone your own account.
Reject an order you cannot make, refund all or part of one, and handle delivery problems — late drivers, no-shows, wrong addresses — including how to report them to Dinevate.
Learn what a chargeback is, how to respond in Dinevate, how Chargeback Defender works, and how dispute fees are handled.
Your AI phone assistant — from the first call to daily use.
Meet your AI phone assistant. Dinevate Voice AI answers every call to your restaurant, takes pickup and delivery orders, books reservations, captures catering requests, and transfers callers to your staff when they need a person — 24/7, in a natural human voice.
Make your AI phone assistant sound and behave exactly the way you want. Pick a voice, write your greeting, set talking speed, allow cash on pickup, control add-on suggestions, and decide the hours the AI answers your phone.
Your daily tour of Dinevate Voice AI: the Home dashboard, watching live calls, reading call transcripts, understanding analytics, and how voice orders show up on your tablet and get paid.
Every Dinevate Voice AI restaurant has a phone number the AI answers. Learn how to get a brand-new local number in minutes, or port (transfer) your existing restaurant number so nothing changes for your customers.
Table bookings and catering jobs, handled for you.
Take table bookings directly from your restaurant website. Set your party-size limits, slot intervals, and confirmations, and manage every reservation from one dashboard with charts, filters, and one-click status updates.
Turn catering inquiries into paid bookings — automatically. Capture requests from your website, get an AI-generated price quote, collect deposits, send invoices, and track every catering job from start to finish.
Your website, your domain, and getting the word out.
Learn how to connect your own domain name (like myrestaurant.com) to your Dinevate website. Step-by-step instructions for every major domain provider.
Promote live music nights, holiday menus, themed dinners, and any other special occasions on your restaurant's website. Add an Events page, control how it shows up on your homepage, and let customers see what is coming up.
Add a careers page to your restaurant website where job seekers can apply for open positions. List the roles you are hiring for, ask custom screening questions, and get notified the moment an application comes in.
Run your restaurant's Google, Facebook, and Instagram accounts from one dashboard. Auto-generate posts with AI, schedule them on a calendar, monitor reviews, and let Dinevate reply to feedback for you.
After your domain is connected to Dinevate, learn how to set up your business email, add verification codes from Google or Facebook, and manage advanced DNS records — all from your Merchant Dashboard.
Customize your restaurant's website — hero section, photos, gallery, custom sections, reviews, About page, brand colors and fonts, social links, analytics, and more — all from one screen.